Privacy policy

PGN Design · Last updated: October 1, 2026

This policy explains what personal information we collect when you visit or buy from pgndesignclub.com, why we use it, who we share it with and the choices you have. It applies to every visitor and customer, wherever they live.

1. Who is responsible for your information

This website is operated by PGN Design, which decides how the personal information covered by this policy is used and is responsible for it as its “controller”.

For any privacy question or request, email help@pgndesignclub.com with the subject Privacy request.

2. What we collect

Information you give us

Contact and delivery details: your name, your email, your billing and delivery addresses, and a phone number if you decide to give one at checkout or in our contact form.
Order details: what you bought, when, the amount paid, and any cancellation, return, refund or warranty claim.
Account details, if you create an account.
Messages you send us, including photos or videos you attach to a return or warranty claim.

Information collected automatically

Device and browser type, IP address, approximate location, pages viewed, items added to the cart and how you reached our store, collected through cookies and similar technologies (Section 6).

Information from others

Payment confirmation from the payment provider you use, delivery updates from carriers, and information from advertising and analytics partners where you have allowed it.

Your full card number never reaches us, and we do not store it. Card payments are processed by the payment provider you choose at checkout.

3. How we use it

To process and deliver your order, including payment, shipping, tracking, cancellations, returns, refunds and warranty claims. We need this information to carry out our contract with you.
To answer your messages and keep a record of your case.
To prevent fraud and keep our store and checkout secure.
To keep the records that tax, accounting and consumer law require.
To send marketing emails, only if you have subscribed or, for existing customers, where the law permits it. Every marketing email has an unsubscribe link.
To measure and improve our store and show relevant advertising, where you have allowed it.

4. Who we share it with

We share personal information only with those who need it to run our store and deliver your order:

Shopify, which hosts our store and checkout;
payment providers, to process your payment;
suppliers, fulfilment partners and carriers, to prepare, ship and track your order and to handle returns;
service providers for email and customer support;
advertising and analytics partners, where you have allowed it;
professional advisers and public authorities, when the law requires it or to protect our legal rights;
a buyer or successor, if our business or part of it is ever sold or reorganised.

We do not sell personal information in exchange for money. Some advertising tools can count as “selling” or “sharing” personal information under certain privacy laws. Whatever your country, you can opt out of that use at any time on our Your Privacy Choices page or by emailing us.

5. Shopify

Our store runs on Shopify. Shopify processes information about your visit and purchase to provide its services to us, and may use some of it for its own services under its own privacy policy, which you can read at privacy.shopify.com.

6. Cookies and similar technologies

We use cookies that are necessary for the store to work, such as those that keep your cart, run checkout and protect against fraud. With your permission we also use analytics and advertising cookies to understand how our store is used and to show relevant ads.

You can change your choice at any time on our Your Privacy Choices page, through our cookie banner when it is shown, or in your browser settings. Blocking necessary cookies may stop the cart or checkout from working.

7. Your rights

Wherever you live, you can ask us to:

access the personal information we hold about you;
correct it if it is wrong or incomplete;
delete it;
give you a copy of it in a commonly used format, or send it to another company;
limit how we use it, or object to a particular use;
withdraw your consent where we rely on it, without affecting what was done before;
stop marketing emails and the use of your information for targeted advertising.

Email help@pgndesignclub.com with the subject Privacy request. We acknowledge your request within 1–2 business days and complete it within 30 days. We may ask you to confirm your identity first, and someone you authorise may make a request for you with proof of that authorisation. Some information, such as order and tax records, must be kept for as long as the law requires, even after a deletion request. Using your rights never affects the price or service you receive.

If you are not satisfied with our answer, you can complain to the data protection authority in your country.

8. Information processed in other countries

Shopify, our payment providers and our other service providers may process your information in countries other than your own. When that happens, we rely on the safeguards the law requires, such as standard contractual clauses or decisions recognising that the destination country protects personal information adequately.

9. How long we keep it

Order, payment and return records: as long as the tax, accounting and consumer rules require.
Messages and claims: for as long as needed to resolve them and to handle any later return, warranty claim or dispute.
Marketing data: until you unsubscribe or ask us to delete it.

After that, the information is deleted or anonymised.

10. Security

We use the security measures provided by Shopify and our payment providers, and we limit access to personal information to the people who need it. No system is completely secure, so please do not send card numbers or passwords by email.

11. Children

Our store is intended for adults aged 18 or over. We do not knowingly collect information about children. If you think a child has shared personal information with us, email us and we will remove it.

12. Links to other websites

Our store may link to websites we do not control, such as a carrier’s tracking page. Their own privacy policies apply when you visit them.

13. Changes to this policy

This policy can change. The latest version always appears on this page, together with the date of its last update.

14. Contact

Email: help@pgndesignclub.com (subject: Privacy request) · Contact form: pgndesignclub.com/pages/contact

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