Shipping policy

PGN Design  ·  Last updated: October 27, 2026

The short version:

  • Free tracked shipping on every order, with no minimum spend.
  • Processing: 1–2 business days.
  • Transit: 9–19 business days after dispatch.
  • Total: 10–21 business days from order to delivery.
  • A tracking link is emailed to you when your order is dispatched.

Business days are Monday to Friday, excluding public holidays.

1. Shipping cost

Every order ships free with standard tracked shipping, whatever its value and wherever we deliver it. No shipping charge is added after checkout.

If checkout shows any other shipping option with a price, it is optional and its price is shown before you pay. Import duties and taxes charged by your country are a separate matter, explained in Section 6.

2. Where we deliver

We deliver to the countries you can select at checkout. If your country is not on that list, we cannot ship there for now. Standard tracked shipping is free to every country on the list.

The timeframes in Sections 3 and 4 are our standard estimate. Some remote destinations may take longer, so if you need an estimate for your country before you order, email us and we will tell you.

3. Processing time

We prepare and dispatch your order within 1–2 business days of payment confirmation. If you order on a Saturday, a Sunday or a public holiday, processing begins on the next business day.

4. Delivery time

Once dispatched, delivery takes 9–19 business days. This estimate includes routine customs clearance.

From order to delivery: 1–2 business days of processing + 9–19 business days in transit = 10–21 business days.

These are estimates, not guaranteed dates. An extended customs inspection, carrier delays, an incorrect address, severe weather or busy seasonal peaks can add time. We do not guarantee delivery by a specific date, so please allow for this when ordering a gift for a particular occasion.

5. Tracking

As soon as your order is dispatched, we email you a tracking link. The first scan may need 3–5 business days to appear while the parcel is handed into the carrier’s network, so a link that shows nothing at first is expected and does not mean anything has gone wrong.

If the tracking shows no new event for 10 business days in a row, write to us and we will ask the carrier to look into it.

6. Customs, import duties and taxes

Depending on your country, your parcel may be inspected by customs, and import duties, taxes or a carrier handling fee may be charged on arrival.

  • Any tax collected at checkout is shown in your order total before you pay.
  • Charges your country applies on arrival are not part of the price you pay us. Your country’s authorities set them, not us.
  • The recipient pays them, to the carrier or to the customs authority.
  • We cannot predict them in advance, and we cannot refund them.

If this matters to you, please check your country’s import rules before ordering. If a parcel is refused or left at customs and comes back to us, Section 11 of our Refund and Return Policy applies.

7. Orders in more than one parcel

If you order more than one item, your watches may travel separately and reach you on different days. This costs you nothing extra, and every parcel gets its own tracking number. If one parcel has arrived and another is still missing after the estimated window, email us with your order number.

8. Delivery address

Your order goes to the address you entered at checkout, so please check it, including any flat, suite or unit number. If you spot a mistake, email us straight away with your order number. We can change the address while the order is still with us; once it has been dispatched, we no longer can.

If a parcel is returned to us because of a wrong or incomplete address, Section 11 of our Refund and Return Policy applies.

9. Parcels marked as delivered

Carriers sometimes mark a parcel as delivered a little before it is actually handed over. If your tracking says delivered and you do not have it, ask the people you live with and your neighbours, look in any parcel locker, safe place or building reception, and give it 48 hours.

If it has still not turned up, email us and we will raise it with the carrier.

10. Lost or damaged in transit

If the carrier confirms your parcel has gone missing or been destroyed in transit, we send you a replacement of the same watch or a full refund, whichever you prefer, at no cost to you.

If your parcel arrives damaged, take photos of the box it came in and of the watch before you throw any packaging away, and email us within 45 days of delivery. Section 9 of our Refund and Return Policy explains what happens next.

11. Cancellations

You can cancel an order until it has been dispatched. Section 10 of our Refund and Return Policy explains how.

12. Contact

Email: help@pgndesignclub.com  ·  Contact form: pgndesignclub.com/pages/contact
We reply within 1–2 business days. We do not offer phone support.