Terms of service
PGN Design · Last updated: October 27, 2026
1. Who we are
This website, pgndesignclub.com, is operated by PGN Design. In these Terms, “PGN Design”, “we” and “us” mean the operator of this website. Email: help@pgndesignclub.com.
These Terms apply whenever you use pgndesignclub.com or buy from it. Placing an order means you accept them, so please read them first. If you do not accept them, please stop using the site.
2. Eligibility
Orders can only be placed by people aged 18 or older. If you open an account with us, keep your password private: what happens under your account is your responsibility.
3. Our products
PGN Design sells wristwatches. Each product page sets out exactly what you are buying, specifications included. We photograph our watches as faithfully as we can, though colours can look a little different from one screen to another.
Look after your watch as the instructions that come with it explain, and do not expose it to water beyond the water resistance shown on its product page.
4. Orders and acceptance
When you place and pay for an order, you are offering to buy the items in it. We accept that offer, and the contract between us begins, when we email you to confirm dispatch. Before that point we can turn down or cancel an order, and if we do, we refund everything you paid.
Reasons we might turn down an order include: the watch is out of stock, the price or description on the site was wrong, we cannot ship to your address, the payment looks fraudulent, or the quantities suggest the order is meant for resale.
5. Prices and pricing errors
Prices appear in US dollars, or in your own currency where checkout offers it, and you pay the total shown at checkout. We can change our prices, but a new price never applies to an order you have already placed.
A promotion lasts only for the period it states. If we find a mistake in a price or a description after you have ordered, we get in touch before the watch ships and you decide: keep the order at the correct price, or cancel it and get all your money back. We never charge you a different amount unless you agree to it.
6. Payment
We take payment at the moment you place your order. Accepted methods:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
Checkout may show further payment methods depending on where you are. Your card details go straight to the payment provider and are never stored by us.
The charge may appear on your statement under a name other than “PGN Design”. If a charge looks unfamiliar, write to us before you dispute it (Section 14).
7. Delivery, customs and import charges
Standard tracked shipping costs nothing on every order. We dispatch within 1–2 business days, and the parcel then takes 9–19 business days to arrive: 10–21 business days in total. These are estimates, not guaranteed dates. Our Shipping Policy has the details and is part of these Terms.
Depending on your country, import duties, taxes or a carrier handling fee may be charged on arrival. They are not part of our price, the recipient pays them, and we cannot refund them.
8. Cancellation
Until your order is dispatched, you can cancel it and get a full refund. After dispatch, you can send it back under our Refund and Return Policy instead.
9. Returns, refunds and warranty
You can return a new, unworn watch within 45 days of delivery. Return shipping is free with the prepaid label we email you, there is no restocking fee, and we issue your refund within 5 days of receiving the return. We do not offer exchanges: to get a different model, return your watch and place a new order. Every watch has a 12-month warranty against manufacturing defects, counted from delivery.
The full conditions are in our Refund and Return Policy and on our Warranty page, which form part of these Terms.
10. Acceptable use
Do not use this site for anything unlawful, do not try to disrupt it or get around its security, do not copy or harvest its content in bulk, and do not place fake or fraudulent orders. If we have good reason to think any of this has happened, we can block access, cancel the orders involved and refuse future ones.
11. Website content
The text, images, logos and design of this website are protected by intellectual property laws. You may not copy or reuse them for commercial purposes without our written permission.
12. Liability
If we break these Terms or do not take reasonable care, we are responsible for the loss this causes you, as long as that loss could reasonably have been expected when you placed your order. We are not responsible for losses that nobody could have expected, or for loss of business or profit.
These Terms never limit any liability that the law does not allow us to limit, for example where our negligence causes death or personal injury, in cases of fraud, or where your rights as a consumer are breached.
Where the law does allow a limit, our liability is capped at what you paid for the order in question.
13. Events outside our control
Some things are beyond our reasonable control, such as carrier or postal disruption, action by customs, extreme weather, strikes, or failures of power or networks. We are not liable for delays or failures they cause. If one of them affects your order, we will tell you, and you can cancel any order that has not left us yet and receive a full refund.
14. Complaints and chargebacks
Please start with us: email help@pgndesignclub.com and describe the problem. We reply within 1–2 business days. A bank dispute often takes weeks to be decided, whereas a refund we agree with you is issued within the times in our Refund and Return Policy.
If a payment dispute is opened for a delivered order, or for one that was refused or left uncollected, we respond with the carrier’s tracking records and our order history. A dispute does not remove the need to send back a watch you received if you want a refund for it.
15. Changes to these Terms
We can revise these Terms at any time by publishing the new version here with a new date. Each order is governed by the version that was online when you placed it.
16. Your local law
These Terms do not take away any protection that the consumer law of your home country guarantees you. You keep those protections wherever you live, together with any right that law gives you to take a claim to your local courts. If a term here is more favourable to you than your local law, you can rely on it.
17. Contact
Email: help@pgndesignclub.com · Contact form: pgndesignclub.com/pages/contact
We reply within 1–2 business days. We do not offer phone support.
This website is operated by PGN Design.